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Now you'll know what to say at the right time in any situation ESL specialist Natalie Gast knows from her experience that the workplace presents some unique situations. In this book she presents scenarios, business slang, and other linguistic issues that typical language texts don't go into--for example, how to break the ice with small talk or ask for clarification. These hundreds of phrases will help you not only survive but thrive in your chosen field. About the Author: Natalie Gast is the founder and principal of Customized Language Skills Training, a full-service language training company established in 1986. CLST, among other services, provides tailor-made, onsite ESL and ESL-related programs. Gast has a master's degree in TESOL and had previously been a college instructor.
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