Pearson Education Limited
Brilliant Customer Service, Paperback/Debra Stevens
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Cel mai mic preț 180z: 108,99 RONCel mai mare preț 180z: 108,99 RON
09 mai14 mai
' Brilliant Customer Service ' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
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