
100 Ways To Annoy Your Guests, Paperback/Peter Venison
Momentan nu sunt oferte disponibile.
Peter Venison 's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.
Alte produse asemănătoare

Clink Street Publishing
The Last Enemy, Paperback/Richard Hillary
de la 72,91 RON
1
În stoc
Clink Street Publishing
Tommy Twigtree And The Easter Plan, Paperback/Michael Firman
de la 54,23 RON
1
În stoc
Clink Street Publishing
The Thinking Man's Survival Guide to Managing a Menopausal Partner, Paperback/Tiggy Bailey
de la 39,38 RON
1
În stoc
Clink Street Publishing
Predator or Prince: How to Find the Man of Your Dreams, Not Your Nightmares, Paperback/Dilys Sillah
de la 64,03 RON
1
În stoc